Terms and Conditions

These Terms of Use shall become effective as of January 1st 2025.

Agreement:

This agreement is set forth and made between said customer and the company Launchva.com Launch VA The parties have entered into this agreement upon payment by the customer for any product or service at Launchva.com.

Opt In SMS and Call Terms Of Use

Once opted in to receive communication from Launch VA you should expect to receive calls and text messages about appointment reminders and promotional notifications.

You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to support@Launchva.com toll +1 480-588-0176.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

For privacy-related inquiries, please refer to our privacy policy below.

Privacy Policy: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Do Not Call List Policy and Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), and the Federal Trade Commission (FTC) regulations.

Our company follows strict procedures and guidelines in order to abide by the TCPA, TSR and the FTC’s guidelines for telecommunications.

Launch VA operates strictly in accordance with the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), and the Federal Trade Commission (FTC) regulations.

Our company does not do any outreach to customers unless they have requested to be contacted / opted in to be contacted in some form or fashion. There are a few ways we receive interested customers 1.Through a 3rd party lead provider such as “e.g zillow leads”. 2. Directly from a form submission on our website this could be from organic traffic or paid ads. 3. An inbound call or text from a customer.

Communications: Our company does not use any phone software to make calls or texts other then what has been provided by the standard phone carriers such as verizon meaning we do not conduct any autodialing and pre recorded messages ect.

DNC requests: As we do put faith in 3rd party lead providers as many companies do, unfortunately we sometimes do not have full control on what leads have been sent to us considering that we have implemented an immediate internal DNC list policy. If a customer states they did not want to be contacted and don’t want to be, our company’s procedure is to immediately remove them from our CRM, never call or text that person again and place them on our Internal DNC list. We maintain a record of this internal DNC list at all times.

DNC list suppression of telephone numbers: Our company frequently suppresses our client base with the Do Not Call Registry in order to make sure we suppress any clients that are past the EBR exemption to make sure we do not conduct communication to any customer that is on the DNC list. There is also a monthly thorough Do Not Call Registry check/scrub done of all data aggregated by our company’s operations in order to suppress telephone numbers.

While Launch VA takes reasonable steps to ensure compliance—including maintaining an internal Do Not Call (DNC) list, scrubbing against the National DNC Registry, and training all staff—the customer acknowledges that Launch VA cannot control or guarantee the accuracy, integrity, or legality of data provided by third-party lead sources.

Launch VA shall not be held liable for any alleged violations of the TCPA, TSR, or DNC regulations arising from inaccurate, outdated, or misrepresented data supplied by third parties, or by errors beyond Launch VA’s reasonable control.

Training: Our Company requires all staff when hired to go through our DNC policy training on the first day they start their position. This includes reading over this very document as well as listening to a DNC regulations presentation conducted by our managers. Continued training is done as needed.

Policy Requests: If a consumer requests to see our DNC policy it is provided to them immediately and is also readily available at all times on our terms of service page on our website.

Compliance: We are routinely monitoring our companies activities and those of 3rd parties we work with or hire in order to make sure all business activities abide by the DNC list and all other guidelines of the FTC and TCPA.

Customer TCPA Warranties

The customer represents and warrants that:

Any data, lead lists, or contact information provided to Launch VA were collected in full compliance with the TCPA and applicable laws.

The customer has obtained all required consents, authorizations, and permissions from the contacts provided.

The customer will indemnify, defend, and hold Launch VA harmless from any claims, damages, fines, or litigation resulting from the use of such data or customer-provided materials.

Customer agrees to indemnify, defend, and hold harmless Launch VA, its officers, employees, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or in connection with:

-Any alleged or actual violation of the TCPA, TSR, FTC, FCC, or state Do Not Call regulations resulting from data, leads, or instructions provided by the customer or any third party acting on the customer’s behalf.

-Any claim arising from customer-provided or third-party-provided lead data, including lack of consent, inaccurate contact information, or DNC-listed contacts.

-Customer’s breach of these Terms or failure to comply with applicable telemarketing, privacy, or data protection laws.

Limitation Of Liability

To the fullest extent permitted by law, Launch VA shall not be liable for any indirect, incidental, punitive, or consequential damages, including but not limited to damages for lost profits, goodwill, data, or other intangible losses, even if Launch VA has been advised of the possibility of such damages.

In no event shall Launch VA’s total aggregate liability for any claim or cause of action arising out of or related to this agreement exceed the total amount paid by the customer to Launch VA for the services during the three (3) months preceding the event giving rise to the claim.

No Legal Advice Disclaimer

Nothing in these Terms, or any communication with Launch VA, shall be construed as legal advice. Customers are responsible for ensuring their own compliance with applicable marketing, privacy, and telecommunication laws and should consult qualified counsel regarding their obligations.

Billing and Subscriptions

All purchases from Launch VA are non refundable. If you purchase a recurring subscription from Launchva.com Launch VA and you are subscribing to an automatically renewing subscription requiring recurring payments at a stated frequency either monthly or annually until you cancel in the manner set forth in the following section 1.2. You authorize us to charge your payment method for the subscription fee you have selected and any applicable taxes on a monthly or annually basis depending on which plan you chose. You can cancel your subscription in accordance with the following section 1.2 until you have canceled your subscription in the proper manner you understand that your payment method will continue to be charged and your subscription will automatically renew unless canceled.

Cancellation of Subscription

Monthly Subscriptions: If you are on a monthly plan you can issue to cancel your subscription at any time you then begin your 30-day notice period where you will be responsible for paying for one more 30 day period as monthly subscriptions must be canceled with 30 day notice. Monthly subscriptions follow a no refund policy.

Annual Subscriptions: If you are on an annual plan you can cancel at any time without a 30 day notice period. Your subscription will end after your billing cycle is finished and you will not be charged for another year. The annual plan is a yearly commitment hence the payment for the full year in advance with a no refund policy you will still have access to the system for the remainder of your year subscription billing cycle even if you cancel in advance.

No Refund Policy

All sales are final. There is a no refund policy on all products and services sold at Launchva.com. We do not offer refunds or credits for unused subscription periods, accidental purchases, or any similar reason or event.

There are no refunds on any digital, membership, mentorship, or live event products you will receive access to the training platform / mentorship platform for the amount of time that was stated on the product description you purchased. Purchase of any of our training or mentorship does not grant the rights to the buyer, the customer to share, reproduce or resell the product in any way the customer shall be bound to an agreement of confidentiality digital access is deemed fully delivered when the email is sent to the email address used to sign up for the services all product sales are final we do not offer product refunds once customer has accessed a digital training material as there’s nothing we can retrieve back.

Payment Plans: If a product or service is purchased using a monthly payment plan the customer is responsible for 100% of agreed upon payments equaling the original purchase price of the product if any payments are not received the entire purchase is void and the payments made up to that point are forfeited and will not be refunded access to any digital product or platform will be removed any payment plans that include live events must be paid in full 60 days prior to the event date or your ticket will be forfeited and you will receive a store credit in the amount paid up to 60 days of the event.

Consumer Financing: If a consumer chooses to use external financing such as Klarna rather than a payment plan from the company the consumer is responsible for paying what’s owed to that third party BNPL payment plan company the consumer is getting a third party payment plan at their own risk and the company has no involvement in that, the consumer holds the company Launch VA harmless in any event the purchase is non refundable on consumer financing.

Customer support

For support please contact us at https://launchva.com/contact/

Delivery

All products purchased through LaunchVA.com will be delivered within 14 days from the date the customer provides their intake information accurately and completely. Launch VA strives to deliver all products and services as quickly as possible; however, customers acknowledge and agree that delivery may take up to 14 days.

Privacy Policy

Information We Collect:

We collect personal information that you provide to us when you use our website, such as your name, email address, phone number, and other information related to your business. We may also collect information about your computer or mobile device, including your IP address, browser type, and operating system.

Use of Information:

We use the information we collect to provide our services and to improve our website. We may also use your personal information to communicate with you about our services and to provide you with marketing materials related to the employee retention credit program.

Disclosure of Information:

We may also disclose your personal information to third parties who perform services for us.

Cookies and Tracking Technologies:

We may use cookies and other tracking technologies to collect information about your use of our website, such as the pages you visit and the links you click. This information is used to improve our website and to provide you with personalized content and advertising. You can control the use of cookies through your browser settings and other tools.

Third-Party Links:

Our website may include links to third-party websites, such as our clients’ websites. This Privacy Policy does not apply to those sites, and we are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of those sites.

Security of Information:

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no transmission of data over the internet is guaranteed to be completely secure, and we cannot guarantee the security of your information.

Information We Collect:

Use of Information:

Disclosure of Information:

Cookies and Tracking Technologies:

Third-Party Links:

California Privacy Rights:

If you are a California resident, you have the right to request certain information about our data practices related to your personal information. To make such a request, please contact us at the email address provided below.

Security of Information:

To better assist those who are worried about the use of their “Personally Identifiable Information” (PII) online, this privacy policy has been put together. According to US privacy legislation and information security, personally identifiable information (PII) is any data that may be used alone or in conjunction with other data to locate, identify, or contact a single person, or to identify a person in relation to another person. To gain a comprehensive understanding of how we gather, utilize, safeguard, and manage your Personally Identifiable Information in compliance with our website, please carefully read our privacy policy. To protect your personal information, we put in place a number of security procedures whenever a user inputs, submits, or accesses their data.
Your payment card information may be stored for longer than 60 days for your convenience, allowing us to speed up future orders and simplify the invoicing process.

What private data do we get from users who visit our website, blog, or mobile application?
You might be prompted to enter your name, email address, mailing address, phone number, or other information to improve your experience while placing a purchase or registering on our website, as appropriate.

When do we gather data?
When you use our live chat feature, register on our website, submit a form, or enter information on our site, we collect information from you. Please let us know your thoughts on our goods and services.

How are we going to use your details?
The following are some of the ways we might use the data we get from you when you register, buy anything, subscribe to our newsletter, answer a survey or other marketing message, browse the website, or use specific other features:
• To allow us to present the kind of content and product options that most interest you and to customize your experience.
• To make changes to our website so that we can better assist you.
• To enable us to reply to your customer care inquiries more effectively.
• To run a poll, promotion, contest, or other website function.
• To inquire about reviews and ratings for goods and services.
• To get in touch with them again after communicating
• To handle your transactions promptly.

How are your personal details protected?
We don’t employ PCI standards scanning or vulnerability scanning.
All we offer are articles and data. We don’t ever request credit card information.
We regularly scan for malware.Your personal information is kept private behind guarded networks and is only available to a select group of people who are obliged to maintain the information’s confidentiality and have special access rights. Additionally, Secure Socket Layer (SSL) technology encrypts any credit and sensitive data you submit.To protect your personal information, we put in place a number of security procedures whenever a user inputs, submits, or accesses their data.
Your payment card information may be stored for longer than 60 days for your convenience, allowing us to speed up future orders and simplify the invoicing process.

Were “cookies” used?
Indeed. If you agree, a website or its service provider may place little files called cookies on your computer’s hard disk. These files help the website’s or service provider’s systems identify your browser and store and retrieve specific data. For example, cookies enable us to save and manage the products in your shopping cart. In order to give you better services, they are also utilized to assist us in understanding your preferences based on past or present site activity. In order to provide users with improved site experiences and tools in the future, we also utilize cookies to help us gather aggregate data about site traffic and site participation. We use cookies in order to:
• Compile aggregate statistics about site traffic and site activities in order to provide better site experiences and features in the future;
• Remember and store user settings for subsequent visits;
• Track ads. Moreover, we might make use of reputable outside firms to monitor this data on our behalf.
You have two options: either disable all cookies or have your computer alert you each time one is transmitted. To accomplish this, go to the settings of your browser. See your browser’s Help Menu to find out the proper method for modifying your cookies, as each browser is a little different.
Certain functionalities that enhance the efficiency of your website may not work effectively if you disable cookies.

Disclosure to third parties
Unless we give users prior notice, we do not exchange, trade, sell, or otherwise transfer your personally identifiable information to unaffiliated third parties. As long as those parties agree to keep this information confidential, this excludes website hosting partners and other parties that help us run our website, run our business, or serve our users. Additionally, we could disclose information where doing so is necessary to uphold the law, enforce our site policies, or safeguard the safety, property, or rights of others.Non-personally identifiable visitor data, however, might be given to other organizations for advertising, marketing, or other purposes.

Links from third parties
On occasion, we could provide or include third-party goods or services on our website, at our sole discretion. The privacy policies of these third-party websites are distinct and autonomous. As a result, we disclaim all duty and responsibility for the actions and material on any linked websites. However, we work hard to maintain the integrity of our website and appreciate any comments you may have regarding these sites.

Google
Google’s Advertising Principles encapsulate the company’s advertising standards. They are in place to give users a satisfying experience. Adwords policy support page: https://support.google.com/answer/1316548?hl=enOn our website, we employ Google AdSense advertising.
Google is a third-party provider that serves adverts on our website using cookies. Google can display advertisements to users based on their past visits to our website and other websites by using the DART cookie. Users can visit the Google Ad and Content Network privacy policy to opt out of the DART cookie’s use.
We’ve put the following into practice:
• Google AdSense marketing and
• Google Display Network’s impression reporting
• Reporting on Interests and DemographicsWe gather information about user interactions with ad impressions and other ad service functions related to our website using first-party cookies (like the Google Analytics cookies), third-party cookies (like the DoubleClick cookie), and other third-party identifiers in conjunction with third-party vendors like Google.
Giving up:
The Google Ad Settings page allows users to customize how Google displays advertisements to them. As an alternative, you can use the Google Analytics Opt Out Browser add-on or go to the Network Advertising Initiative Opt Out page to opt out.

The California Online Privacy Protection ActThe first state law in the country to mandate the posting of a privacy policy on for-profit websites and online services is CalOPPA. The law’s scope extends far beyond California; it mandates that any individual or business operating a website that gathers Personally Identifiable Information from California consumers post a prominent privacy policy explaining the specific data being collected and the names and addresses of the organizations with which it will be, as well as anywhere in the United States and possibly the world. Visit ConsumerCal.org/California-Online-Privacy-Protection-Act-Caloppa/#sthash.0FdRbT51.dpuf for additional information.

CalOPPA states that we concur with the following:
Our website is open to anonymous visitors.
We will link to our privacy statement from our home page, or at the very least, from the first important page you see when you visit our website, once it is completed.
The phrase “Privacy” appears in our Privacy Policy link, which is clearly visible on the aforementioned page.
Any changes to the Privacy Policy will be communicated to you:
• On our page dedicated to privacy policies
You can modify your personal information by doing any of the following: contacting us via phone, email, or account login; chatting with us; or submitting a support issue.

How are Do Not Track signals handled on our website?
When a Do Not Track (DNT) browser feature is on, we respect Do Not Track signals and refrain from tracking, installing cookies, or using advertising.
Does our website permit behavioral tracking by third parties?
It’s also crucial to remember that we permit behavioral tracking by third parties.

Changes to Privacy Policy:

We may update this Privacy Policy from time to time.

Indemnity

Customer indemnifies and holds Launch VA Launchva.com and its affiliates, officers, agents, and employees harmless in any event.

Amendments

This agreement can be amended at any time by the company. We may update these Terms from time to time. If we make any material changes to these Terms, we will notify you by email or by posting a notice on our website.

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